1. Help Center Swile
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  3. Meal Vouchers
  4. Beneficiaries

My beneficiary has lost their Swile card, how can they order a new one?

In case of loss, your beneficiary must report their card as lost on their Swile account. Afterwards, they can order a new card directly from their account 🚀

We recommend directing them to our dedicated help page: Your Swile card has been stolen or lost, what should you do?

If your beneficiary has not yet activated their account, they must first activate it and then report their card as lost in order to order a new one. If needed, see: How to resend invitation emails to my colleagues?

  💡 Good to know

  • You have no actions to take as an administrator
  • There is no charge following the order of your beneficiary's new card
  • If your beneficiary has another active card on their account, they will not be able to order an additional one
  • In case of any issues, we invite your beneficiary to contact us directly. 

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