1. Help Center Swile
  2. You're a restaurant owner
  3. Delivery platforms

How am I reimbursed for online orders paid with Swile?

When you enable payments on one or more delivery platforms or on your website (via Paygreen or Yavin), online orders are paid by Swile via a bank transfer (💡 unlike in-person payments, which are settled in your bank card tele-collection).

💾 How can I check the payment of my online orders? 

You’ll receive your bank transfer with the reference Swile within 3 working days after your Swile invoice is issued.

On the first and second pages of your invoice, you’ll find a summary of:

  • transactions taken in person
  • transactions made on delivery platforms (e.g. Uber Eats, Deliveroo) or those processed via a Paygreen or Yavin integration.

🧐 Why can’t I see a transfer on my latest invoice even though I’ve received online payments?  

It’s possible that the amount of your online orders is less than your commission. This sometimes happens if you have a lot of in-person transactions and only a few online orders.
Swile then calculates your commission and deducts the amount of your online orders from this commission.

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