The delivery address for my card is incorrect

If you made a mistake when entering your card delivery address, or if your card was delivered to the wrong address, you’ll need to order a new one.

To do this:

  • Go to the Cards tab
  • Click on Order not received

  • Click Confirm to order a new one!

💡 What should I do if the "Order not received" button doesn’t appear on your account?

If the Order not received button still isn’t showing on your account and you’re sure you made a mistake with the delivery address, you’ll need to report your card as lost and order a new one. Check out our dedicated page: My Swile card has been stolen or lost, what should I do?

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