To accept Swile contactless payments, your payment terminal (TPE) must be registered in your Swile affiliate area. Depending on your TPE model, there may be a separate ID for contactless payments — check this by comparing your card payment receipts. See: How do I find and add my TPE IDs?
🔍 Is a contactless payment still not going through?
Case 1 — The failure appears on your customer's Swile app
If your TPE issues a cancellation receipt (paper or electronic), the payment has been rejected by our system.
To resolve the issue:
- Check your TPE IDs in your Swile affiliate area. You can find them on your card payment receipts (compare a contactless receipt with a chip and PIN receipt). See: How do I find and add my TPE IDs?
- Add the missing ID if your TPE uses a separate ID for contactless payments and it hasn't been entered in your account yet.
If your IDs are correctly registered and the problem continues, please contact us.
Case 2 — The failure does not appear on your customer's Swile app
If your TPE does not issue a cancellation receipt, the request has not reached our system. The issue is not with your TPE, but possibly with your customer's Swile card. They should contact our User Customer Service to resolve the issue.
Payments via phone (Apple Pay, Google Wallet, etc.) may require a software update for your TPE. If chip and PIN and contactless card payments work but phone payments do not, contact your TPE provider to enable this type of payment.
Once the settings are updated, you don't need to do anything else! ☀️
Comments
0 comments