Why am I not receiving my Swile invoices by email and how can I resolve the issue?

This article is for Swile affiliates. If you’re not receiving your Swile invoices by email — or if a specific invoice hasn’t arrived — two quick checks can resolve most issues.

What should I check if I’m not receiving my Swile invoices by email?

1. Step 1 — Check your billing email address: Log in to your Swile affiliate account, then go to the Users section. Make sure the email address registered for the user(s) is correct and still active.
2. Step 2 — Check your spam folder: Open the inbox for your billing email address and look in the Spam or Junk folder. Swile invoice emails can sometimes be filtered there automatically.

How do I change my billing email address in my Swile affiliate account?

If the billing email address on file isn’t correct, you can update it directly from your Swile affiliate account. The full process is explained in this dedicated article:

Change my billing email address