How do I unlock my card after 3 incorrect PIN attempts?

After entering your PIN incorrectly three times, your card will be blocked. You won’t be able to make any payments and an error message will appear in your transaction history. To unblock your card, follow these three steps: unblock it from your account, simulate a cash withdrawal at an ATM, then make a payment using the correct PIN.

What should I do to unblock my card after three incorrect PIN attempts?

1. Step 1: To start unblocking your card after three incorrect PIN attempts, log in to your account and unblock the affected card.

   From your app or computer:

   • open the Cards menu or Menu > Card, depending on your interface;
   • select the blocked card;
   • if you see the message Your card has been blocked, click Unblock, then Confirm.
2. Step 2: To continue unblocking your card after three incorrect PIN attempts, simulate a cash withdrawal at an ATM.
   • insert your blocked card into a cash machine and start a withdrawal attempt;
   • continue until you see a message saying the withdrawal isn’t possible. The machine will then return your card;
   • the withdrawal will be declined, as your card doesn’t allow cash withdrawals. However, this attempt will synchronise your card’s chip and allow you to continue unblocking it.

3. Step 3: To finish unblocking your card after three incorrect PIN attempts, make a payment at a shop using the correct PIN.

   Your card will then be unblocked.

If you need to find your PIN, see how to easily find your PIN.