Why Was My Gift Voucher Payment Declined?

There are several types of gift vouchers (adult, child, culture, birth, etc). These can’t all be used in the same way. To find out how to spend them, check our page: How do I use my Swile gift vouchers?

You can’t use your gift vouchers in shops or on websites that sell food products* because the regulations don’t allow gift or culture vouchers to be used for buying food.

However, you can buy gift cards from our shop, which can then be used in these stores, except for food sections. To find out more, see our article: How do I buy a gift card from the Swile shop?
*Exception for delicatessens, wine merchants and chocolatiers, where you can use your Adult gift vouchers.

On your Swile account, in the Where to spend section, you can see all the places where you can use your gift vouchers. 

We recommend trying to make a payment at the retailer in question. As soon as a first payment is made, the retailer is automatically added to our list (if eligible). 

If your payment fails, please send us an abandoned transaction ticket so we can check if the information we have is correct.

If the retailer is listed on the map and your payment didn’t go through, first check that you’ve followed the spending conditions for your type of gift voucher (Back to School, Children’s Christmas, etc.). See our page: How do I use my Swile gift vouchers?

💡 Please note, you must have actually tried to pay with your Swile card. If you haven’t attempted a payment, unfortunately we won’t be able to help you.

To report a problem:

• Go to your Swile account and open your transaction history.
• Click on the relevant transaction to “Make the retailer eligible”. We’ll check the retailer’s eligibility and get back to you as soon as possible!
• If you ended up paying by another method, please send us proof of this purchase.

See our dedicated page: Can I pay online with my Swile gift vouchers?