Are Swile card payments failing at your establishment? First, check that your payment terminal (TPE) details are correctly entered in your Swile affiliate area.
How do I check my TPE details in my Swile affiliate area?
Log in to your Swile affiliate area, then go to the Settings tab, under the TPE Details section.
What should I do if my TPE details are missing?
If your TPE details are missing, add them to enable Swile card payments. To do this, follow the steps in our article How to find and add your Swile TPE details?
⚠️ Special case: Dynamic TPE (non-bank)
If you have a dynamic TPE (non-bank) such as Smile and Pay, SumUp, Nayax or Zettle, your TPE provider is responsible for sending Swile the payment information linked to your TPE, via an automatic import. You can give them our article for TPE providers.
What should I do if my TPE details are correct but payments are still failing?
If your TPE details are up to date in your Swile affiliate area but Swile card payments are still failing, contact the affiliate service via your account or using the Swile contact form so we can resolve the issue quickly.
When you get in touch, please attach, for each of your TPEs, an abandonment receipt or a card receipt for both a chip-and-pin and a contactless transaction (excluding tele-collection and Conecs receipts).
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