I haven’t received my card yet – how can I track its delivery?

As soon as your Swile card is dispatched, you can track its delivery directly from your account. And if there’s a delivery issue, you can easily order a new one yourself. 🙌

This article is here to help you in the following situations:

• You haven’t received your card yet

• There’s a mistake in your postal address

• You want to track your card delivery or check the address provided

📦 Track your card delivery

• Go to your Swile account, under the Cards tab (or Menu > Cards)
• Click on Order to see the status of your physical card:

• Click on Track your order to access the tracking link:

💌 Haven’t received your card?

If your card couldn’t be delivered, you can order a new one. Here’s how:

• Go to the Cards tab
• Click on Order not received

• Click Confirm to order a new one!

⏳ Has the tracking not updated for a while?

If the tracking link is missing or the status has been stuck on Card created for more than 10 days, it’s time to get in touch with us ✋