By default, your beneficiaries receive an e-mail inviting them to activate their account.
In the collaborators tab, you can see who has activated their account and who has not. To find out more, see : How can I check the activation status of my beneficiaries' accounts ?
If your beneficiaries have not received their activation e-mail, you can resend it to them 👇
💌 Resend invitations one by one
- Go to the Collaborators menu (on the left of your space)
- Find the profile and click on it
- Click on the Resend invitation button:
📩 Massively resend invitations to all beneficiaries who have not activated their account
- Go to the Collaborators menu (on the left of your space)
- Status: filter on Awaiting activation. A yellow banner appears indicating the number of collaborators awaiting activation.
- Click on Resend invitations. Each beneficiary who has not yet activated his/her account will receive an e-mail 💌
If the email is still not sent, please contact our customer service 🚀