What to do in case of overbooking or if no one is present at the hotel to check you in?

If the hotel tells you they are fully booked even though you have a reservation, here’s what to do 👇

• Ask for alternatives: If the hotel says they’re full, ask if they have any other rooms available or if they can arrange a room for you at a nearby hotel. If you’re happy with the option, you can accept it directly with the hotel.

• If no solution is offered: If the hotel can’t find a suitable alternative or the option doesn’t work for you, call us on +33 1 84 80 38 80. We’ll get in touch with our partners and do our best to find a solution that suits you.

😥 If there’s no one at reception and you can’t get into the hotel:

• Look for a contact number: If the hotel uses a self check-in system or has entry instructions, this information is usually displayed at the hotel entrance.

• Check your access details: If the hotel uses an access code, make sure you’ve received it. If not, contact the hotel directly to get access or call us on +33 1 84 80 38 80.