Why was my meal voucher payment declined?

Have you tried to make a payment with meal vouchers but encountered a refusal? Find the most common errors on this page and pay again with confidence using your card 💸

👩‍💻 I check my account settings:

• My account is properly activated

💳 I check my card settings

• I enter my PIN correctly
• Contactless payment is enabled
• Online payment is enabled if I wish to pay online

🙌 Conditions for a successful payment:

• My balance is sufficient to cover my purchase

• The amount of your payment is within the authorised daily limit (€25)

• The option to exceed the daily balance is enabled if needed

• The merchant is eligible for meal vouchers