Have you placed an order for meal vouchers and realised you've credited too many to an employee? Don't worry, you can request a refund by following these simple steps. We recommend acting quickly before your employee spends their balance.
💡 If the order is still being processed and your employee's account hasn't been credited yet, you can either cancel the order or adjust the balance as soon as their account is credited.
Go to your Admin Area.
Find the relevant person in the Meal Vouchers > Beneficiaries tab.
Click on Adjust balance.
A window will appear on the right for you to specify the number of vouchers to recover.
Select the voucher value from the available options.
Enter your company's IBAN.
Click on Send request 🙌
Within 10 days, the funds will be credited to your company's bank account, along with a credit note (accounting document) in the My refunds tab.
If the Adjust balance button isn't available, it means the person has less than one voucher left in their account. In this case, you won't be able to adjust the balance. You'll need to deduct the number of vouchers in your next order.
It's important to check the status and progress of your request. You can view this in the "Beneficiaries" tab.
➡️ If you're adjusting the balance for a beneficiary who is still employed, search for them and click on their profile. Then go to the "Adjust balance" menu.
➡️ If you're adjusting the balance for a beneficiary who has left your company (leaver with refund):
- Find them in your Beneficiaries
- "Filter" -> tick Account deactivated only
- Find the relevant user's profile.
- In "Adjust balance".
Once sent, the message "Awaiting refund authorisation" will appear, which means your refund request has been received.
If you see the message "An error has occurred", please contact us.
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