How to order cards for my meal voucher beneficiaries?

You've set up your beneficiaries' accounts and are wondering how to order their cards? You're in the right place 😊

By default, your employees customise and order their own cards. Here are the steps to follow:

1. Sending account activation invitations

As an administrator, you create your beneficiaries' accounts in the meal voucher area. When creating them, you choose a date to send the letters inviting your beneficiaries to activate their account. For more information, see:

• How to create beneficiaries on the meal voucher programme?
• Resend an account activation invitation to my beneficiaries
• Check the activation status of my beneficiaries' accounts

2. Your beneficiaries activate their account and order their card

Once your beneficiaries have activated their account using the invitation received, they can order their card (virtual and/or physical) directly from their space. They can choose the colour, the PIN code, and provide their postal address if they want a physical card. You can share our help pages with them if needed:

• How to activate my account and use my card?
• How to pay with my phone?

💡 If you have a specific setup (agreed with your account manager) and have chosen to be responsible for ordering cards as an administrator, you will need to order the cards when creating the beneficiaries.

3. What to do if there's a delivery problem?

If a beneficiary encounters an issue with their account creation or card, they can take action from their account (and contact us if needed 💌). You can share the following help pages with them:

• I haven't received my card yet, how can I track its delivery?
• The delivery address for my card is incorrect