How do I cancel a meal voucher order?

Made a mistake with a meal voucher order and want to cancel it? Find out how in this article.

👉 How do I cancel an order?

• Go to your meal voucher admin area

• Click on the Orders & Invoices tab

• Click on the relevant order

• Click on Cancel order

⚠️ The "Cancel order" button is greyed out, what should I do?

If the "Cancel order" button is greyed out, here’s what you can do depending on your situation:

➡️ You haven’t credited your employee with enough meal vouchers:

You’ll need to place a new order to top up the missing meal vouchers.
Just click on New Order, then Credit your beneficiaries’ accounts and follow the usual steps as you normally would.

➡️ You’ve accidentally credited too many meal vouchers to one or more beneficiaries:

Once the meal vouchers have been credited, you’ll need to request a Balance Adjustment for your beneficiary. We explain everything in detail in our dedicated article: Loading error – Adjusting an employee’s balance

💰 What about payment?

• If you’ve already made a bank transfer: Contact our team and send us your proof of payment so we can process your refund.

• If you chose direct debit: This shouldn’t go through as you cancelled the order before it was confirmed. If you need help, just get in touch with us.