Have you placed an order for meal vouchers and realised you've credited too many to an employee? Don't worry, you can request a refund by following these steps 👇
We recommend acting quickly before your beneficiary spends their balance 💡
Go to your Admin Area.
Find the person concerned in the Meal Vouchers > Beneficiaries tab.
Click on Adjust Balance.
A window will appear on your right to specify the number of vouchers to recover.
Select the face value from the options provided.
Enter your company's IBAN.
Click on Submit Request 🙌
Within 10 days, you will receive the funds in your company's bank account, along with a credit note (accounting document) in the My Refunds tab.
If the Adjust Balance button is not available, it means the person has less than one voucher in their account. In this case, you won't be able to adjust the balance. You will need to deduct the number of vouchers in your next order.
It's important to check the status and progress of the request. You can view it from the "Beneficiaries" tab.
➡️ If it's a balance adjustment for a beneficiary still in your workforce, search for them and click on their profile. Then check the "Adjust Balance" menu.
➡️ If it's a balance adjustment for a beneficiary you've removed from your workforce (departure with refund):
- Search for them in your Beneficiaries
- "Filter" -> tick only Deactivated Account
- Find the user's profile.
- In "Adjust Balance".
Once sent, the note "Awaiting Refund Authorisation" appears, indicating that the refund request has been acknowledged.
If you see the note "An error occurred", please contact us.
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