If you have placed an order and you realise that one of your employees has received too many meal vouchers, you can reclaim the difference by following these few steps đ
đ©âđ» Make a balance adjustment
- Go to your Administrator Area.
- Look for the person concerned in the Meal Vouchers > Beneficiaries tab.
- Click on Adjust balance
If the button is not available, it means that the person has less than one title in their account.
- A window will appear on your right to define the number of shares to be retrieved.
- Enter your company's IBAN.
- Click Send request đ
You will receive the funds, along with a credit note (accounting proof) in the My Refunds tab within about ten days.
đ§ Track the status of a balance adjustment
It is important to check the status and progress of your application. You can check this on the âBeneficiariesâ tab.
âĄïž If you are adjusting the balance of a beneficiary who is still on your payroll, search for the beneficiary and click on their profile. Then go to the âAdjust balanceâ menu.
âĄïž If you are adjusting the balance of a beneficiary you have withdrawn from your workforce (leaving with reimbursement):
- Search for it in your Beneficiaries
- âFilterâ -> tick only Deactivated account
- Search for the profile of the user concerned.
- In âAdjust balanceâ.
Once sent, the message âAwaiting refund authorisationâ will appear, indicating that the refund request has been processed.
If you see the message âAn error has occurredâ, please contact us using the contact form.