As the administrator of the meal voucher programme, you receive two documents for each order: a pro forma invoice after your order is confirmed, and then a final invoice once the meal vouchers have been credited to your employees’ accounts.
This article explains when each document is generated and how to download your invoices from your admin area.
What documents will I receive for a meal voucher order?
When will I receive my pro forma invoice?
The pro forma invoice is sent to you by email as soon as your meal voucher order is confirmed. It summarises the details of your order before the meal vouchers are issued and can be used as an internal administrative document.
When is my final invoice generated?
Payment must be received before your order is confirmed and the meal vouchers are credited to your employees’ accounts. The final invoice is only generated after the meal vouchers have been issued.
To add a custom reference to your meal voucher invoices, please contact support.
Where can I download my meal voucher invoices?
You can view and download both your pro forma and final invoices at any time from your admin area.
How do I download a single meal voucher invoice?
- Step 1: In your admin area, open the Orders & Invoices section.
- Step 2: Click on the relevant meal voucher order.
- Step 3: In the top right, click Download, then Download invoice.
How do I export multiple meal voucher invoices at once?
To download several invoices at the same time, use the bulk export feature in your admin area.
- Step 1: In your admin area, open the Orders & Invoices section.
- Step 2: Click Export.
- Step 3: Click Bulk invoices.
💡 Tip
You can also download the full history of your meal voucher orders, with all the details included. See the article Export the history of your meal voucher orders for step-by-step instructions.
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