I have credited too many meal vouchers to a beneficiary – how do I adjust their balance and get reimbursed?

To recover an overpayment of Swile meal vouchers and trigger the reimbursement, follow these steps from your admin area.

1. Step 1: Log in to your Swile Admin Area.
2. Step 2: Find the relevant recipient in Meal Vouchers > Recipients.
3. Step 3: Click on Adjust balance.
4. Step 4: In the window that opens on the right, set the number of meal vouchers to recover.
5. Step 5: Select the voucher value from the available options.
6. Step 6: Enter your company's IBAN.
7. Step 7: Click on Submit request.

Within 10 days, you'll receive the funds in your company's bank account, along with a credit note (accounting document) available in the My reimbursements tab.

If the Adjust balance button doesn't appear, it means the recipient has less than one Swile meal voucher in their account. In this case, a balance adjustment isn't possible: you'll need to deduct the number of meal vouchers in your next order.

You can check the progress of your Swile meal voucher balance adjustment request from the Recipients tab. The method depends on the recipient's status.

The recipient is still part of your staff: find them in the Recipients tab, click on their profile, then open the Adjust balance menu to view the status.

The recipient has left your staff (left with reimbursement):

1. Open the Recipients tab.
2. In Filter, tick only Account deactivated.
3. Find the relevant recipient's profile.
4. Open the Adjust balance menu to view the status.

Two statuses may appear for your meal voucher balance adjustment request:

• The status Awaiting reimbursement authorisation means your reimbursement request has been received.
• The status An error has occurred means the request was unsuccessful: please contact Swile support.