How do I order meal voucher cards for my beneficiaries?

You've created your beneficiaries' accounts and now want to order their meal voucher cards: here's how to do it. By default, your employees personalise and order their own cards. The ordering process takes place in three steps.

Step 1: How do I send account activation invitations to my beneficiaries?

The first step in ordering cards is to invite your beneficiaries to activate their accounts. As an administrator, you create your beneficiaries' accounts in the meal voucher area. When creating the accounts, you choose a date for sending the letters inviting your beneficiaries to activate their accounts. To find out more:

Step 2: How do my beneficiaries activate their account and order their card?

The second step is carried out by your beneficiaries. Once they've activated their account using the invitation they've received, they can order their card (virtual and/or physical) directly from their account area. They choose the colour, PIN code, and enter their postal address if they want a physical card. You can share the following help pages with them:

⚠️ Special case: order managed by the administrator

If you have a specific setup (agreed with your account manager) and you've chosen to manage card orders yourself as the administrator, you need to order the cards when creating the beneficiaries.

Step 3: What should I do if there's a problem with card delivery?

The third step is about follow-up. If a beneficiary has a problem with creating their account or with card delivery, they can take action from their account and contact support if needed. You can share the following help pages with them:

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