How do I cancel a meal voucher order?

Made a mistake with a meal voucher order and want to cancel it? You can cancel the order from your admin area, if the cancel button is available.

How do I cancel my meal voucher order?

1. Step 1: Log in to your meal voucher admin area.
2. Step 2: Open the Orders & invoices tab.
3. Step 3: Select the relevant meal voucher order.
4. Step 4: Click on Cancel order.

What should I do if the cancel order button is greyed out?

If the Cancel order button is greyed out, the solution depends on your situation.

What if I haven’t credited enough meal vouchers to an employee?

Place a new order to credit the missing meal vouchers. Click on New order, then Credit your beneficiaries’ accounts, and follow the usual order steps.

What if I’ve credited too many meal vouchers to an employee?

Once the meal vouchers have been credited, submit a request to Adjust the balance for the relevant beneficiary. For the procedure, see the article Loading error: adjust an employee’s balance.

How do I get a refund for a cancelled meal voucher order?

• If you’ve already made a bank transfer: contact our team and send your proof of transfer so we can process your refund.
• If you chose direct debit: the payment shouldn’t go through, as you cancelled the order before it was confirmed. If needed, get in touch with us.