How do I credit meal vouchers to my beneficiaries?

Once you’ve added your beneficiaries in the meal voucher section, you can top up their accounts by placing an order. If needed, see the article How do I add beneficiaries to the meal voucher programme?

How do I place my meal voucher order?

1. Step 1: Enter the amount of meal vouchers to credit for each beneficiary.

   • From your admin account, go to Meal Vouchers.
   • Click on New Order. The list of your existing beneficiaries will appear.
   • For each beneficiary, enter the amount of meal vouchers to credit. For help calculating this amount, see the article How do I calculate the number of meal vouchers to credit for my employees?

   

   Then click on Continue.

   You can also top up using a CSV file. See the article Place a meal voucher order using a CSV (Excel) file.

2. Step 2: Choose the date when the meal vouchers should be available on your beneficiaries’ accounts.

   

   📌 What are the processing times depending on the payment method?

   If you pay by bank transfer, allow 2 working days between placing the order and the cards being credited. This time is needed to process your transfer. With a direct debit, the operation is completed in just one day.

3. Step 3: Pay for your meal voucher order.

   • Check the summary, then click on Proceed to payment.
   • Choose your payment method:
     • The first meal voucher order must be paid by bank transfer.
     • From your second order onwards, you can pay by direct debit. The direct debit is made within 48 hours of confirming the order.
     • Payment by credit card is not available for meal voucher orders.

   For more information, see the article Add a direct debit mandate to pay for meal voucher orders.

   

   Complete your order by clicking on Confirm and pay for my order.

What are the best practices for placing a meal voucher order?

• If you pay by bank transfer, make the transfer after confirming your order. Meal vouchers can only be issued once payment has been received.
• Check your billing address before confirming your order.
• If you order the cards yourself, also check your delivery address.